Frequently Asked Questions

Everything you need to know about your musical journey with Stringers Music.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.

Do instruments come pre-tuned and set up?

Yes, every instrument undergoes a professional inspection and basic setup by our in-house technicians to ensure it is playable right out of the box.

What is your return policy for instruments?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.

Do you offer international shipping?

Currently, we ship to over 50 countries. International shipping rates and delivery times vary by location and are calculated during the checkout process.

Are your products covered by a warranty?

All new instruments and equipment include a minimum one-year manufacturer warranty. Stringers Music also provides a 90-day limited warranty on all certified pre-owned items.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.